Please be patient as we process your order.

Processing time
Please allow 2 - 3 days for your order to be processed.
Please note that the 2-3 days processing  time is not included in the estimated delivery time at checkout.
Please note that orders placed during weekends, special promotions (Black Friday/Cyber Monday), holidays and high volume periods may take additional processing time. Please allow 1-2 extra days for order processing.

Pre-Order Items
Items listed as 'PRE-ORDER' require a longer processing time and are dispatched at a later date than usual.
Dispatch dates are stated in the product description and vary between items.
If you order an item listed as "PRE-ORDER - 'name of item'" this means that your order is placed on a waiting list and is
dispatched within the stated time range or specific date in the product description. 

Countries where we ship
We ship everywhere in the world.
Please note that we do not deliver to PO Boxes and military addresses.

Shipping rates
FREE Standard Shipping for all orders over $75
Standard Shipping: 4-7 Business Days - $10
Two-Days Shipping: 2 Business Days - $15
One-Day Shipping: 1 Business Day - $30

FREE Standard Shipping for all orders over $75 shipping to Continental States
Standard Shipping: 5-10 Business Days - $10
Express Shipping: 3-5 Business Days - $20

FREE Standard Shipping for all orders over $150
Standard Shipping: 7-14 Business Days - $30
Express Shipping: 3-7 Business Days - $50

Dispatch notification

If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,
please notify us by sending an email to including your order number.

Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may be delayed.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs Charges
Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. TEYLA has no control over these charges as they vary between countries. They are your responsibility. Please contact your local customs office for more information.

TEYLA is not responsible for packages being held at customs for whatever reason it may be.
If you refuse to pay customs clearance fee and return the package to us you will be charged the shipping fee.

Still need some help? Drop us a message

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